How to enhance your communication with generative AI
In HBO's Succession, the Roy family has Karolina Novotney, their trusted communications director, refining their messaging and finding the right angles.
With generative AI like ChatGPT, we can also benefit from a 24/7 artificial communication specialist, not replacing but augmenting human communication professionals.
Here are seven ways to get the help of our virtual Karolina (while ensuring responsible and ethical use of AI).
1. Hone clarity and conciseness
In a constant stream of information, clear and concise messaging is essential.
ChatGPT can help you sharpen the clarity of your messages by acting as your personalized editor. Train it using principles of effective writing, and watch it transform your communication into a fine-tuned masterpiece.
You can pre-train ChatGPT to act as your editor. For example, you can ask it to edit according to the principles of great business writing.
2. Summarize meeting notes
ChatGPT can turn raw notes or voice-to-text transcripts into a neat summary of critical points.
This skill is invaluable, especially when dealing with lengthy, exhausting meetings. However, exercise caution when uploading sensitive information to LLMs outside your company.
Also, general models like ChatGPT lack the context needed to point out all the crucial information needed. This is changing, though, as more companies will create their own language models trained on their internal data.
3. Prepare for conversations
ChatGPT can help you prepare for crucial meetings or challenging discussions.
For example, ask for assistance in preparing for a conversation about an employee's poor performance. You can also engage the AI in role-playing scenarios, practice media or job interviews, and hone your communication skills.
A tool like ChatGPT can help you prepare for high-stakes conversations.
4. Adjust your tone
Tailoring your tone to suit various situations, audiences, and cultural contexts is critical to effective communication.
ChatGPT can help you fine-tune the style of your messages, ensuring they're contextually appropriate and culturally fitting.
5. Provide and ask for constructive feedback
ChatGPT can review the feedback you've drafted for others, ensuring it is helpful and well-received.
You can also use AI to evaluate your communication, asking it to provide suggestions for improvement while considering the context and goals of your message.
ChatGPT can give you helpful feedback on your communication in seconds. Remember to give it the criteria most relevant to you.
6. Adapt your communication
As AI develops multimodal understanding, it will soon be able to provide feedback on video, audio, and images. In the near future, our personal AI assistants could analyze and enhance live presentations and body language, revolutionizing communication feedback.
While AI offers opportunities to elevate our communication skills, it also raises essential questions about privacy and individual rights. By using AI responsibly and ethically, we can harness its power to improve our communication and make a positive impact.
I also don’t think the need for communication professionals like the fictional Karoline will be radically reduced. Instead, communication pros will have a chance to level up their impact by focusing on the strategic parts of communication.
